In Maureen We TRUST

who have exhibited visionary leadership in the health care field. This year’s award was bestowed to Maureen Bisognano, CEO of the Institute for Healthcare Improvement.

Many of the people attending that night and participating in the ceremony had personal stories to share about the mentoring they had received from Maureen over the years. I would like to add my own. Early on when I first came to NCHL, I visited the IHI to learn more about their operations and the secrets to their success. Maureen was very generous with her time, offering me a personal tour as well as an in-depth look at how the organization operates. Her insights had a big impact on NCHL as it transitioned into its new and current structure.

Maureen’s remarks at the award reception were as inspiring as ever. While they contained many insights, I was particularly struck by the distinction she frequently saw between forward-looking senior leadership teams and those who were struggling to free themselves from the past. She noted that the latter teams often had a deficit mindset, focused on shrinking margins, the absence of resources, and the trade-offs inherent in win-lose negotiations. The forward-looking teams, in contrast, tended to have a mindset of abundance, recognizing the opportunities health reform held in the longer term, and the value that integration can create.

I hope HRET considers posting her remarks to the HRET channel. In any case, the event sold at least one new copy of her book, Pursuing the Triple Aim.

About Andrew Garman

Chief Executive Officer, NCHL; Professor, Health Systems Management Department, Rush University

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