From Marie Sinioris, President and CEO of NCHL

NCHL’s perspective is that much of what needs to be done is already known to the field and to health policy makers. A greater challenge is putting this knowledge into action and broadly assimilating best practices that may have been developed in other industries or among thought-leader healthcare providers.

This is especially true at a time of dramatic change. As the U.S. makes significant investments in healthcare systems, processes, and technologies, the capability to assimilate these massive changes must also be built. Fortune 500 businesses have understood that these huge investments have the best chance of delivering their expected return when they attend to the human side of the equation: ensuring that the skills, rewards, talent management, and overall organizational culture are aligned with the intended change. This is achieved when leadership best practices are adopted, cultivating the necessary competencies to inspire and manage in a challenging and changing environment. Frighteningly, at least 66 to 75 percent of large-scale changes have historically failed to deliver on their initial return on investment (ROI) promise (Kotter, 1995). Without adequately and pervasively preparing healthcare leadership to effectively implement new capabilities, many transformational components of health reform will have a lower probability of succeeding or meeting the public’s expectations.

Healthcare leadership needs to be prepared for its biggest challenges, never more than in this environment, with its intensifying demands for excellent outcomes and better value.

2 responses to “From Marie Sinioris, President and CEO of NCHL”

  1. Alicia Bell says :

    What barriers do C.E.O.’s, health care providers and organizations face when attempting to improve care in the U.S.A. Especially since technology has grown at an alarming rate, and the fact that there are not enough highly skilled professionals to fill in the gaps for those jobs? Is this one reason why medical organizations are not able to get a higher percentage in their investments?

    • nchlblog says :

      Many of the latest healthcare technologies challenge how care should be delivered. A change in care paradigm is often required to successfully implement, and eventually realize the benefits of the new medical and information technologies. Team-based, interdisciplinary approach is critical, and it cannot be achieved without strong leadership with clear vision and collaboration among different professionals.

      In our recent white paper,”The Art of Health IT Transformation,” it was emphasized that successful transformation of the healthcare system toward safe, effective, efficient, patient-centered care and community wellness will require strong, dedicated organizational leaders who can create a robust, change-oriented culture and a clear road map for effective implementation of [health information technology] driving change. This change must include employees at all levels in the organization that are engaged and committed to improving patient care, safety, and customer satisfaction.

      Additionally, healthcare continues to grapple with a shortage of highly skilled professionals, including nurses, technicians, and primary care physicians, who are of paramount importance in delivering high-quality and safe care. Some conclude that young people are not as attracted to our field and that older employees are leaving because of the stress of working in our current environments. A highly trained and engaged workforce is essential in healthcare. It is the role do our leaders create, maintain, and sustain a culture of that attracts, engages, and retains that workforce.

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